I’ll be demonstrating today how to use Wordfence’s help system. If you’re a free customer, you should begin by going to “Free Support” under support on the Wordfence.com website.
You will be taken to the Wordfence help forum on WordPress.org after you click this link. You can see a lot of existing topics that may already address your query here.
So let’s just say that two-factor authentication is a problem for me. I’ll enter my inquiry in the text box and then click the magnifying glass to see if it has previously been addressed.
I can certainly review what is already here, but for the purposes of this article, let’s pretend that my question already has been answered.
Step 1 – Login and Create Topic
The next thing I’m going to do is go back to the previous page and select “Login to Create a Topic.” You’ll be sent to that same page and the button if you don’t already have a WordPress.org account.
This is a wonderful time to do so and to obtain support. Here, it states “Create Topic” rather than “Log in to Create a Topic.” I will therefore click that.
You now have a few options for prompts to explain the problem to our helpful staff. So, for my topic, I might mention something like “2FA.”
I might provide the login page for the website where I’m experiencing this problem and a note outlining any particular issues you’re running across any specific problems that you’re having, and any details that would be relevant to support to help solve this query.
So from there, you’ll hit submit, and it will be added to our support forum and we will get back to you as soon as possible. If you’re a Premium, Care, or Response customer, it’s going to be a slightly different process for you to get support.
Step 2 – What Next Now?
In order to see any licenses that you currently have access to, go back to the Wordfence.com website and click “Licenses.”
Click the red “Get Help” button next to the exact product you want support for, and you’ll see a number of alternatives there.
You won’t see options like Security Incident Assistance, Hands-On Installation or Configuration, or Request a Site Audit.
For instance, if you simply have a Wordfence Premium license and not a Care or Response license, as those are connected to those other products.
Let’s imagine, though, that you simply have a question regarding preventing specific nations from visiting your website.
Please select the Wordfence Questions option at the top of the list and provide the necessary information so that Support can better understand the nature of your problem.
In order for us to be able to assist you as quickly as possible, this is a time when you should definitely be including all pertinent information.
Some topics will call for you to send additional information, such as the login credentials to your site, so make sure they function as expected before submitting the form.
Step 3 – Don’t Miss the Email Sent By WordFence
Following submission, you will receive a confirmation email that you can reply to with any additional details or remarks you may have.
You can check the status of a ticket you’ve previously submitted if you don’t have access to your email by heading to Support, selecting Premium Support, and then clicking on the yellow Tickets button in the top right corner of the screen.
Therefore, this is where you can view any open tickets, check the status of a ticket, or respond to a ticket. With Wordfence, you can get support in this manner. Please don’t hesitate to leave a remark if you have any more queries.
Final Conclusion on How to Get Support From WordFence
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